Frequently Asked Questions
Everything you need to know about your Hatchet Outdoor Supply Co. order.
What is your return policy for outdoor apparel and gear?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain technical equipment and final sale items are non-returnable.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-7 business days depending on your location.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on the destination and package weight.
How can I track my delivery?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are the products on your site authentic?
Absolutely. Hatchet Outdoor Supply Co. is an authorized retailer for every brand we carry, ensuring that all clothing and gear are 100% authentic and sourced directly from the manufacturers.